08/02/2017 02.36 EST
Imagine this: you’re sitting at your favorite restaurant waiting excitedly for your meal, when suddenly, your server tosses your food carelessly onto the table, refusing to make eye contact with you. Before long, you’re marooned with an empty coffee cup, thinking about how Tom Hanks felt more connected to humanity in Castaway than you do in this very moment.
We’ve all been there at some point. Unfortunately, these experiences with non-exemplary customer service often lead people to create inaccurate, negative generalizations of an entire industry. The recruiting industry is no exception to this. Despite the many brilliant professionals who are always “on the ball,” a few bad apples can spoil the barrel for many job candidates and employers seeking help from search firms.
Those professionals who don’t strive to provide outstanding customer service are missing an opportunity to create lasting relationships that will further the interests of both their companies and clients. Over the years, I have developed a few key customer service principles that I use during every interaction I have throughput the day. Here are a few:
To quote our very own Sally Stetson in one of her most recent blog posts – “the most effective searches we conduct are with clients we’ve formed a close partnership with over time.” To build those partnerships, it begins by applying these principles and holding our team accountable to the highest quality of service. Whatever your role within your organization, following these steps will only enhance your interactions with people who are counting on you and your expertise.