Archive for the Retained Search Category

Putting the “Service” in Customer Service:
4 tips to create an exemplary customer experience

Imagine this: you’re sitting at your favorite restaurant waiting excitedly for your meal, when suddenly, your server tosses your food carelessly onto the table, refusing to make eye contact with you. Before long, you’re marooned with an empty coffee cup, thinking about how Tom Hanks felt more connected to humanity in Castaway than you do […]

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It Takes Two: Tips for Clients and Search Firms to Build an Effective Relationship

When clients retain us to conduct an executive search assignment, they usually have a definitive sense of who they want to hire. Typically, the position has been open for some time, it’s a critical role for the organization, and the client is feeling frustration and a sense of urgency. Time is of the essence, but […]

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Unintended Consequences

The life sciences sector has continuously been one of our most robust practice areas at Salveson Stetson Group. We regularly perform searches for pharmaceutical and bio tech companies of all sizes to help them find their newest executives. Although we normally work with these organizations to recruit talent across multiple functions, there’s one specific group […]

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Lessons Learned from 20 Years in Executive Search

You can’t be in the executive recruiting business as long as I have and not glean a few pieces of information that others might find at least somewhat helpful. So, besides the fact that many of the dinosaurs in my business didn’t even start to use email until well into the 2000s, here are a […]

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Why We Still Exist

When Sally Stetson and I started our firm 20 years ago we were full of excitement, ambition and more than a little trepidation about the path ahead.  The saying, “We didn’t know what we didn’t know” certainly applied to us, but we were convinced that a highly consultative, responsive approach to executive search – which […]

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Just Because You Can Doesn’t Mean You Should

The digital age has truly become a playground for the recruiting industry in terms of our ability to find information. Pre-internet, there was an entire research industry dedicated to providing recruiting agencies with background information on potential candidates, including names, ages and a sliver of insight into what those people did for a living. It […]

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Predictions for 2016

Most people spend the beginning of the year trying to keep the New Year’s resolutions they’ve embraced alive until at least the end of the month. Because most of us fail at this endeavor – including me – I’ve decided to take a pass on New Year’s resolutions for 2016 and share my predictions for […]

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Hong Kong Meeting

I’ve just returned home from a global IIC Partners meeting which was held in Hong Kong this year.  We had three days of meetings with our partner firms from around the world, and spent a lot of time talking about talent, leadership, executive search and executive assessment.  There were 35 firms participating in the conference […]

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I really can’t wait to see social recruiting at its best. Until then…?

I’ve come to the conclusion that most of the current crop of social recruiting experts out there are simply full of it.  In a vacuum, this statement is going to delight one of my partners, who routinely rejects any application of ”science” to the “art” of retained search (yes, we know you had to walk […]

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Emerging Issues in Executive Search

Last week I attended the annual Global Conference of the AESC – The Association of Executive Search and Leadership Consultants – in New York City.  This is the sole organization that represents the $11 billion global executive search industry.  The mission of the AESC is to serve as the voice of excellence for executive search […]

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