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Career Development Tips – The Secret is `F.O.A.M.’

04/14/2016 11.45 EDT

Throughout the years, I’ve used this demonstration in many career development presentations to illustrate how F.O.A.M. can help one establish a flourishing career. Whether you’re just joining the workforce or you’re a C-suite executive, these four letters can help you advance in your profession.
Career Development Tips – The Secret is `F.O.A.M.’

The acronym F.O.A.M. is a great key for developing a fruitful career.

The seminar begins with a speaker, who opens his presentation by exclaiming, “The secret to successful career development is … F.O.A.M.,” before spraying an entire can of shaving cream on the podium in front of him....

Can We All Just Get Along?

03/08/2016 09.50 EDT

Treating others with respect goes a long way and is quite empowering – not just for others, but yourself, as well.
Can We All Just Get Along?

If you are tired, stressed or just annoyed, don’t react right at that moment. Walk away and give yourself some time to process the situation. By taking a break, your response will almost always be more measured and level-headed.

Treating others with respect goes a long way and is quite empowering – not just for others, but yourself, as well....

Just Because You Can Doesn’t Mean You Should

02/04/2016 01.02 EDT

There’s a small subset of search professionals who really know how to take this data and create personalized messaging that resonates with their target audiences. They are the ones who win for their clients and get the hard-to-get, high-potential candidates.
Just Because You Can Doesn’t Mean You Should

Just because you have access to troves of personal data on candidates, doesn’t mean you have to use it.

There’s a small subset of search professionals who really know how to take this data and create personalized messaging that resonates with their target audiences. They are the ones who win for their clients and get the hard-to-get, high-potential candidates. They are the ones who anticipate how the digital world is changing the recruiting industry and effectively use the available toolsets or create new ones in response.  ...

Predictions for 2016

01/13/2016 09.23 EDT

I’ve decided to take a pass on New Year’s resolutions for 2016 and share my predictions for what will happen in the coming year instead.
Predictions for 2016

The US stock market will go up, down and sideways. However, it will have almost no correlation to the health of our economy and will leave us with the impression that the people and institutions that make the markets move have all of the judgement, patience and emotional maturity of a spoiled 13-year-old.

I’ve decided to take a pass on New Year’s resolutions for 2016 and share my predictions for what will happen in the coming year instead....

Rating Philadelphia as a Place to Live and Work: Senior Executive Insights

12/16/2015 02.42 EDT

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Click here to view our report: Rating Philadelphia Survey Results – Salveson Stetson Group  

Why Networking Is So Important As We Get Older

12/02/2015 03.07 EDT

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They may have more experience, but job seekers over 50 are unemployed 5 to 8 weeks longer than 30 to 49 year olds.  That’s according to a study by Professor Connie Wanberg at the University of Minnesota.  We may immediately think the reason is age discrimination.  Although that may be a factor, it is also true that this group is more selective in maintaining personal and professional networks.  Researchers found that older people on average have smaller social networks than younger people.  I am sure that news is not surprising and it implies we become more discerning about who we associate with as we get older.  On the other hand, the connections we have are critical as we launch a job search. Therein lies the dilemma.   No matter what your age, what can you do to expand your network and boost your chances of landing that job?   Actively seek out new projects to learn something new. It stretches your thinking and enhances your knowledge and experience base, but also introduces you to new people and expands your network. Reach out to former co-workers and college friends. LinkedIn, Facebook and other social media tools make it easy.  Rekindle those friendships now rather than waiting until you need to ask for a favor. Join a professional association. By attending events, you will gain more knowledge and perspective about your profession.  If you actively participate, you will also grow your network and be seen as a leader in...

Hong Kong Meeting

10/22/2015 02.46 EDT

I’m always struck by both the similarities and differences in our work across the globe, and I learn a great deal from our discussions of best practices, industry trends and new developments in our field.
Hong Kong Meeting

The world of retained executive search is diversifying. Many firms spoke about their executive assessment practices and the development of market mapping tools.

I’m always struck by both the similarities and differences in our work across the globe, and I learn a great deal from our discussions of best practices, industry trends and new developments in our field....

One Space or Two?

10/01/2015 11.55 EDT

Many of us believe that, given the explicit choice, a company will hire a younger employee for any number of reasons: cheaper, easier to train, less likely to leave for a better opportunity, etc. While I’m not going to argue that age bias doesn’t exist, I do think its prevalence is overstated in today’s hiring environment.
One Space or Two?

It has been ingrained in all of our heads that age bias exists in the employment market.

While I’m not going to argue that age bias doesn’t exist, I do think its prevalence is overstated in today’s hiring environment....

Perfecting the Customer Experience: Four Qualities of Successful Customer Service

09/03/2015 11.25 EDT

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How many times have you become frustrated with a customer service operation? I would be surprised if everyone hasn’t had a similar, less than positive, experience. This recent encounter of mine may sound familiar: I called a company’s customer service department and I was placed on hold for 20 minutes. Eventually, my call was disconnected. Then, I reconnected with the customer service department and the representative on the line couldn’t help directly. As a result, I was passed off to several of their colleagues, with each person asking me the same questions. Once reaching a customer service professional who could help, I had a great deal of difficulty understanding them. Either their phone system was poor and muffled, or I was connected with their outsourced colleagues in the Philippines or India. In the end, I still did not have a resolution to my problem.   As a result, when you do reach a customer service department that is exemplary, it really stands out. What does above-average customer service entail? Here’s what your experience should look like:   Consistent: One person should be able to handle and answer the questions and problems of a customer. Avoid passing the person around to your colleagues as much as possible. If you need to enhance your knowledge to solve the issue, find out the answer quickly and remain the consistent contact with the customer.   Results-oriented: Be tenacious and find the solution to the problem. Call the customer back to ensure...

Why the Small Things Matter

07/30/2015 11.03 EDT

The most important thing to keep in mind is this – everything you do related to responding to a job opportunity and going through the process is part of how you will be evaluated.
Why the Small Things Matter

Perfecting all of the little interview details will have a big impact on your potential employers’ opinions of you.

The most important thing to keep in mind is this – everything you do related to responding to a job opportunity and going through the process is part of how you will be evaluated....