Putting the “Service” in Customer Service:
4 tips to create an exemplary customer experience

08/02/2017 02.36 EST

Recruiters who don’t strive to provide outstanding customer service are missing an opportunity to create lasting relationships with candidates and clients.
Putting the “Service” in Customer Service: <BR>4 tips to create an exemplary customer experience

Go the extra mile for your clients. Having an “above and beyond” mentality truly goes a long way.

Experience with non-exemplary customer service often lead to people create inaccurate, negative generalizations of an entire industry and the recruiting industry is no exception. ...

Perfecting the Customer Experience: Four Qualities of Successful Customer Service

09/03/2015 11.25 EST

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How many times have you become frustrated with a customer service operation? I would be surprised if everyone hasn’t had a similar, less than positive, experience. This recent encounter of mine may sound familiar: I called a company’s customer service department and I was placed on hold for 20 minutes. Eventually, my call was disconnected. Then, I reconnected with the customer service department and the representative on the line couldn’t help directly. As a result, I was passed off to several of their colleagues, with each person asking me the same questions. Once reaching a customer service professional who could help, I had a great deal of difficulty understanding them. Either their phone system was poor and muffled, or I was connected with their outsourced colleagues in the Philippines or India. In the end, I still did not have a resolution to my problem.   As a result, when you do reach a customer service department that is exemplary, it really stands out. What does above-average customer service entail? Here’s what your experience should look like:   Consistent: One person should be able to handle and answer the questions and problems of a customer. Avoid passing the person around to your colleagues as much as possible. If you need to enhance your knowledge to solve the issue, find out the answer quickly and remain the consistent contact with the customer.   Results-oriented: Be tenacious and find the solution to the problem. Call the customer back to ensure...