Posts tagged Philadelphia executive search

Perfecting the Customer Experience: Four Qualities of Successful Customer Service

How many times have you become frustrated with a customer service operation? I would be surprised if everyone hasn’t had a similar, less than positive, experience. This recent encounter of mine may sound familiar: I called a company’s customer service department and I was placed on hold for 20 minutes. Eventually, my call was disconnected. […]

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Why the Small Things Matter

Our firm has just completed the process of filling two new positions with recent college graduates.  It took us a few months, and, at the end of the day, we were very happy with the outcome.  Along the way, we were surprised by a few things and frustrated by others.  I thought it would be […]

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I really can’t wait to see social recruiting at its best. Until then…?

I’ve come to the conclusion that most of the current crop of social recruiting experts out there are simply full of it.  In a vacuum, this statement is going to delight one of my partners, who routinely rejects any application of ”science” to the “art” of retained search (yes, we know you had to walk […]

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Parents’ Guide to Helping Their Child Find a Job

Salveson Stetson Group hosts an annual College Seminar for our clients to support their family members who will be graduating from college.  At this seminar, we focus on providing advice to students on how to effectively look for a job.  In addition, we spend time with parents and discuss how they can best support their […]

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Emerging Issues in Executive Search

Last week I attended the annual Global Conference of the AESC – The Association of Executive Search and Leadership Consultants – in New York City.  This is the sole organization that represents the $11 billion global executive search industry.  The mission of the AESC is to serve as the voice of excellence for executive search […]

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I Feel the Need for Speed (and Accuracy)

  When we pitch a search to a potential new client, one of the first questions we’re asked is how long we think the process may take.  Companies want to know how long it will take their search partner to identify and present a slate of candidates.  For the record, on average it takes SSG […]

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Time for Resolutions – I really mean it this time!

As we enter into the New Year, resolutions have been made, modified and broken.  How many times have we pledged to exercise more, eat healthier and be kinder to others and then turn around and break those commitments?  The answer is – most of the time!   As 2015 gets under way, these are the […]

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What I Learned About Holiday Cards This Year

I’ve been knocking around the world of work for more than 35 years now, so I feel qualified to make blanket statements and sweeping generalizations about plenty of things with only limited facts.   Holiday cards just aren’t what they used to be.   This year, I received no more than five actual holiday greeting […]

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What I Learned in Boston

Random thoughts written on the plane ride back to Philadelphia after attending the Greater Philadelphia Leadership Exchange (October 5-8)   Over the past three days, I had the opportunity to participate in the Greater Philadelphia Leadership Exchange (GPLEX) in Boston.  The GPLEX serves as an annual experience that allows Philadelphia leaders in business, government and […]

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How Do Candidates Want to Be Treated?

Many of us in the executive search business or corporate recruitment field talk about candidate care as an important aspect of what we do.  How do we communicate and interact with candidates during the recruitment process?  How often should we communicate with them?  The definition of “candidate care” is different from person to person, firm […]

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